FINANCIAL SERVICES GUIDE (“FSG”)

Version 5

BEFORE YOU GET OUR ADVICE

YOUR QUESTIONS

OUR ANSWERS

What is the purpose of the FSG?

This document provides basic information about the nature of the financial service provided by Millennium3 Financial Services Pty Ltd (“M3FS”) and its authorised representatives.  The FSG will be supplemented by a Statement of Advice (SOA) and by Product Disclosure Statements (PDS).

Who is my adviser?

Your adviser will be Brendan Pulley

Brendan has successfully qualified in the Diploma of Financial Planning subjects DFP1, 2 3, 4 and 7.

Brendan Pulley is a representative of Austbrokers Central Coast Financial Services Pty Ltd. Austbrokers Central Coast Financial Services Pty Ltd is a Corporate Authorised Representative  of M3FS. 

Who will be responsible for the advice given to me?

Your adviser will be acting on behalf of M3FS.  M3FS is therefore responsible to you for any advisory services your adviser provides.

M3FS is an Australian Financial Services Licensee licensed by the Australian Securities and Investment Commission (ASIC) under the Corporations Law.

What financial services are available to me?

Austbrokers Central Coast Financial Services Pty Ltd and Brendan Pulley are authorised to provide the following services to their clients:

To provide advice on, and

To deal in the following range of financial products:

·         Deposit products (including non-cash payment products)

·         Government Debentures, stocks and bonds

·         Managed Investment Schemes

·         Retirement Savings Accounts

·         Securities (including listed securities)

·         Superannuation

·         Superannuation (Retirement Income Stream)

·         Life Risk Insurance

·         Life Investment Products

The advice we provide will be tailored to your specific situation and have regard to your current financial situation, your needs and your objectives.

We recommend that your financial situation be reviewed every 12 months or more frequently if your situation changes.

How are you remunerated for your services?

M3FS and its representatives are remunerated by a combination of fees which we charge you direct and commissions/brokerage paid to us by the product issuers.

Commissions paid by product issuers include “up front” commissions (which are paid at the commencement of a financial service) and “trail” commissions (which are paid on an on-going basis whilst ever the service is maintained).

SOA fees range from $0 – $550. (Inclusive of GST).

“Up front” commissions vary considerably from 0-4% for most pooled investment and superannuation products, and 0-125% of premiums for life risk products.

“Trail” commissions similarly vary from 0.2% - 0.75% pa for most pooled investment and superannuation products. Service commissions range from 0 – 35% of premiums for life risk products.

Other benefits and interests (including non-monetary items) received by the licensee and /or my adviser.

I may be eligible to receive additional benefits.  These may include selected gifts, entertainment or marketing support.  A register detailing these additional benefits is maintained and can be made available to you, upon request and where required, specific details will be included in the SOA.

Fund manager payments and sponsorships

M3FS may also receive payments and/or sponsorship from fund managers. These payments are between 0% and 0.25% per annum of your investment or (in the case of risk products) 0% and 5% of your premiums, and may be paid for as long as you hold the product.

Annual sponsorships are between $0 and $40,000 per fund manager. 

Your adviser does not receive any of these payments. To the extent they are received by M3FS. M3FS uses these payments to subsidise the cost of conferences, training or professional development for its advisers.  The fund managers receive a range of benefits including being recognised as a sponsor, attendance at conferences and the right to give speaking / training presentations to advisers.

How are the commissions/fees calculated and deducted?

SOA fees are charged and payable upfront, where applicable.  Commissions are calculated on the total value of funds invested or premiums paid and (in the case of investment and superannuation products) are usually deducted from the funds invested.

WHEN YOU GET OUR ADVICE

YOUR QUESTIONS

OUR ANSWERS

Do I get detailed information about actual commissions and other benefits my adviser gets from making the recommendations?

Yes.  You have the right to know about details of commissions and other benefits your adviser receives for recommending investments.

We will provide this information to you when we make specific recommendations within the Statement of Advice (SOA).

Will you give me advice which is suitable to my investment needs and financial circumstances?

Yes.  But to do so we need to find out your individual investment objectives, financial situation and needs before we recommend any investment to you.

You have the right not to divulge this information to us, if you do not wish to do so.  In that case, we are required to warn you about the possible consequences of us not having your full personal information.  You should read the warnings carefully.

What should I know about any risks of the investment or investment strategies you recommend to me?

We will explain to you any significant risks of investments and strategies that we recommend to you.  If we did not do so satisfactorily, you should ask us to explain those to you.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile which includes details of your investment objectives, financial situation and needs.

We also maintain records of any recommendations made to you.

If you wish to examine your file, you should ask us, and we will make arrangements for you to do so.

Can I tell you how I wish to instruct you to buy or sell my investment?

Yes.  You may specify how you would like to give us instructions.  For example, by telephone, fax or other means.

Millennium Master Trust

By recommending the Millennium Master Trust to clients I may be entitled to an equitable interest (of the sale proceeds) if the trust is sold.   This is based on a formula that will be disclosed in the SOA if this product is recommended.

Related Entity Disclosure

M3FS is a wholly owned subsidiary of Millennium3 Financial Services Group Pty Ltd (M3FSG).  M3FSG is in turn 100% owned by Financial Investments Network Group Ltd (FING).  FING is wholly owned by ING Australia Ltd.

Referral Sources

M3FS and / or its representatives may have agreements in place for referral of clients for our services; or where you are referred by one of our Authorised Representatives to another service provider, the referring party may receive a referral fee or commission or a non-monetary benefit as a consequence of the products or services you purchase.

We will provide this information to you when we make specific recommendations within the Statement of Advice (SOA).

IF YOU HAVE ANY COMPLAINTS

YOUR QUESTIONS

OUR ANSWERS

Who can I complain to if I have a complaint about the advisory service?

If you have any complaint about the service provided to you, you should take the following steps.

Contact you adviser and tell your adviser about your complaint.

If your complaint is not satisfactorily resolved within 3 days, put your complaint in writing and send it to us at PO Box 377, Cannon Hill QLD 4170.  We will try to resolve your complaint quickly and fairly.

If you still do not get a satisfactory outcome, you have the right to complain to the Financial Industry Complaints Service Ltd – PO Box 579, Collins Street West, Melbourne Vic 8007 Ph: 1300 78 0808.

The Australian Securities and Investment Commission (ASIC) also has a freecall Infoline on 1300-300-630 which you may use to make a complaint and obtain information about your rights.