we are insurance brokers and risk managers

austbrokers central coast have been operating since 2003.  Successfully integrating the skills and resources of many of the Coast's earliest and best known Insurance Brokers.  Including Claydon Insurance Brokers, Gosford Insurance Brokers, Smith and Humphrys Insurance Brokers, and John Tarrant Insurance Consultants. In one way and another our service to the Central Coast dates back to the '70's.

What our Customers have said

Respondents to a recent customer survey provided the following comments:
'Great service and fantastic people to deal with.'
'Friendly staff. Helping guide through the unfortunate situation when a claim is necessary'
'Very efficient and helpfully always looking after customer for best deals'
'We have been with your company for over 30 years and have always found your service to be excellent. can not find fault in any way'
'Explained all aspects well. There was no hard sell.'
'We find the service first class and I don't believe I can offer anything to be improved.'
'ALL GOOD'

99% of all respondents rated our service as excellent or good
All respondents indicated they would recommend us to someone they know

What our People have said

We regularly retain the services of Peter Berry Consultancy to externally review our business performance and staff satisfaction levels against benchmarks.  The most recent anonymous 'Employee Opinion Survey Report' reveals:
austbrokers central coast employees score 92% for "Business Engagement' and 91% for Personal Engagement'  
Both these results put us in the top 10% of all firms undertaking the Survey.
Our highest scores are achieved in the areas of Customer engagement, Improvement, Motivation, Development and Teamwork.
Comments from staff include:

On management:
"Great management who are supportive, understanding, show empathy and the door is always open'
'I am more than happy with management and find things to be transparent and fair'
'Good team - very capable and good approach to handling people.'

On colleagues:
'Teamwork is excellent - the team members back each other up when people are out of the office. Very good team ethics and behaviour'
'I'm impressed by co-operation and attitude of helpfulness of everyone at ABCC.'
'Colleagues are supportive and always there for one another'

our culture

we value

  • Teamwork
  • Commitment
  • New ideas
  • Good people skills
  • A passion to excel
  • ​Each others wellbeing

client service

we value

  • Treating our clients as our No. 1 priority
  • Listening to our clients and seeing things from their point of view
  • Taking ownership of clients queries or complaints
  • Doing the 'little things' that make a big difference
  • Professional appearance and approach​

we are a proud part of the austbrokers national network.